Refund & Cancellation Policy
Clear, transparent terms regarding booking cancellations, flight delays, schedule amendments, and refund timelines.
1. Free Cancellation Window
We understand that travel plans change. You may cancel your booking free of charge subject to the following notice periods:
Free cancellation up to 12 hours prior to scheduled pickup.
Free cancellation up to 24 hours prior to scheduled pickup.
2. Late Cancellations & No-Shows
If a booking is cancelled after the vehicle has been dispatched or within the late-cancellation window, a cancellation fee representing driver dispatch costs will apply. In the event of a passenger no-show with no contact within 60 minutes of landing/pickup, the full fare is non-refundable.
3. Flight Delays & Cancellations
If your scheduled airline flight is delayed, you will not be penalised. Our dispatch team tracks flight radar and reschedules your driver arrival to match actual touchdown at no additional cost. If your flight is cancelled by the airline, please notify us immediately for a full refund or journey re-credit.
4. Refund Processing Time
Approved refunds are processed back to the original payment method (Stripe / debit or credit card) within 3 to 5 business days.